How Do I Speak To Someone At Aetna?

Call us. 1-800-US-AETNA (1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET.

Does Aetna have a live chat?

Email, call or chat with us. You have options. Just log in to your member account to send us an email or chat online You can also call us at the number on your ID card for personal service.

Does Aetna make phone calls?

Aetna is performing an automated outbound call to health exchange members who have coverage through Aetna The call serves two main purposes: To gain consent from members to release their pharmacy records to Aetna.

Is Aetna owned by CVS?

CVS Health-owned Aetna on Monday rolled out a plan design that would steer patients toward its parent company’s brick-and-mortar locations — a key concern of antitrust regulators in reviewing the almost $69 billion megamerger that closed in 2019.

How do I check the status of my Aetna claim?

Go to to register or login Go to Claims & Payment > Claim Status.

Does Aetna cover abortions?

Does Aetna Cover Abortions? Certain Aetna plans do cover elective abortion, although this depends entirely on where the patients live In some states, elective abortions are illegal unless there’s a severe medical issue with either the fetus or the mother.

What is Aetna insurance phone number?

1-800-US-AETNA (1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET.

Has Aetna been hacked?

An email hacking incident exposed the information of close to 500,000 Aetna health plan members , the payer reported to HHS last week. The incident occurred when an unauthorized person gained access to an email account of Aetna’s vision benefit services provider.

Who bought out Aetna?

Plans announced CVS Health announces its plans to buy health insurer Aetna for $69 billion in cash and stock, bringing one of the largest providers of pharmacy services together with the No. 3 U.S. health insurer.

Why did Aetna deny my claim?

If your health or disability benefits have been denied, Aetna may have claimed the following: The procedure is merely cosmetic and not medically necessary The treating physician is out of network or out of plan. The claim filed was for a medical condition that isn’t authorized or covered.

How do I get a refund from Aetna?

If you are sure that you have received an overpayment, please submit the following information: A check issued to Aetna in the amount of the overpayment. The name and ID number of the member for whom we have overpaid (Include a copy of the member’s Aetna ID card, if available.) The dates of service.

Can you submit Aetna claims online?

Submitting your claims electronically is quick, convenient and easy Choose the option that works best for you.

Why can’t I log in to Aetna?

Check that your Caps Lock key and/or your Num Lock key are not on If they are on, Aetna Rx Home Delivery will not accept them. If you kept a record of your user name and password, consult it to make sure that you are entering your information correctly.

Why did CVS merge with Aetna?

The AMA showed that the merger would reduce competition in certain pharmaceutical benefit markets , leading to higher premiums and lower-quality insurance products.

Is Aetna changing its name?

We’re changing our name to Aetna We’re changing our name and logo, but our relationship with you and our members will stay the same.

What does CVS stand for?

CVS stands for Consumer Value Stores 1964 — The chain grows to 17 stores. The original CVS logo is developed (CVS banner inside a shield, with the words “Consumer Value Stores” below) and displayed on store exteriors for the first time.

Can I fax a claim to Aetna?

You can also submit a claim by traditional mail, email or secure fax Mailing addresses and fax numbers are included on your form for your convenience.

What is Aetna payer ID?

Electronic claims Payer ID numbers are 60054 for Aetna claims and 68246 for Aetna encounters.

What is Aetna Signature?

Aetna Signature Administrators® is the brand name for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna) ©2022 Aetna Inc.