Atera Roadmap: A Comprehensive Guide to Maximizing Your RMM Experience

If you’re in the market for remote monitoring and management (RMM) software, chances are you’ve come across Atera. As a cloud-based software platform, Atera offers a range of features designed to help IT professionals manage their clients’ endpoints effectively. But with so much buzz surrounding this RMM powerhouse, you might be wondering where to start. That’s why we’ve put together this comprehensive guide to Atera’s roadmap, featuring everything you need to know about Atera’s wiki, forums, pricing, scripts, training, and security.

In this guide, we’ll dive into Atera’s features, including its customizable dashboard, help desk, and ticketing system, as well as its benefits, such as increased productivity, enhanced customer satisfaction, and reduced downtime. We’ll also explore some common questions about Atera, like What is Atera used for? and How secure is Atera? and provide answers based on our comprehensive research.

Whether you’re a seasoned IT pro or just getting started in the industry, this guide will provide you with all the information you need to get the most out of Atera’s RMM platform. So, let’s dive in and find out why Atera should be on your radar!

Atera Roadmap: Where We’re Headed

Atera, the all-in-one MSP platform, has come a long way since its inception, with various added functionalities and integrations to enhance its usability and expand its capabilities. But what’s next for Atera in terms of what features and enhancements the team is currently working on? This is where the Atera roadmap comes in!

What is the Atera Roadmap

The Atera roadmap is a comprehensive list of features and improvements that the development team is currently working on or plans to implement in the platform. The roadmap is constantly updated to ensure transparency and give users a better understanding of how Atera is evolving to meet their needs.

What’s New on the Atera Roadmap

The latest update on the Atera roadmap highlights some exciting upcoming features, including:

1. Multi-language Support

Atera is currently working on adding multi-language support to the platform, allowing MSPs to customize the user interface language based on their preference or their clients’ language of choice.

2. Enhanced SNMP Monitoring

Atera is improving its Simple Network Management Protocol (SNMP) monitoring functionality to give MSPs greater visibility into their network devices and help identify and mitigate issues before they escalate.

3. Dark Mode

Atera is working on introducing a user-defined dark mode, allowing users to switch between light and dark mode to reduce eye strain and improve readability.

4. Enhanced Backup and Disaster Recovery (BDR)

Atera is adding more BDR features to its core platform, making it easier for MSPs to manage backups and ensure seamless disaster recovery.

The Atera roadmap is an essential tool for MSPs who use the platform. It provides visibility into the upcoming features and improvements to the product, giving users a better idea of what to expect in the future.

Stay tuned for further updates to the Atera roadmap, and be sure to take advantage of all the powerful features that Atera has to offer your business.

Atera Wiki: Simplifying the Search for Answers

Do you ever find yourself stuck on a problem while using Atera? Do you start searching through various support pages or manuals, only to feel even more confused and frustrated? Well, fear not, because Atera has a solution for you – the Atera Wiki!

What is the Atera Wiki

The Atera Wiki is a continually growing database of information, tips, and tricks about Atera. It is designed to be a one-stop-shop for any questions you may have while using the software. Whether you are a new user or a seasoned expert, the Atera Wiki is an excellent resource.

How can the Atera Wiki help me

The Atera Wiki has articles on almost every aspect of the software. From setting up your account to advanced troubleshooting, it covers it all. Each article is written in an easy-to-understand language, without any technical jargon, and includes step-by-step instructions and screenshots.

How do I access the Atera Wiki

Accessing the Atera Wiki is easy. Simply click on the “Help” button located at the top right corner of your screen. This will take you to the Atera help center. From there, you can browse through the articles or search for specific topics using keywords.

Benefits of using the Atera Wiki

Not only does the Atera Wiki save you time and frustration, but it also gives you the power to solve issues on your own. With the Atera Wiki, you don’t have to rely on support personnel to fix every problem. Instead, you can quickly and easily find answers to your questions, allowing you to get back to your work faster.

In conclusion, the Atera Wiki is a valuable and accessible resource that can help you get the most out of the software. So, next time you find yourself lost or confused while using Atera, just remember the Atera Wiki!

Atera Forums: A Community for Learning and Sharing

If you’re new to Atera, you might not know that there’s a whole community of IT professionals waiting to help you out. That community is the Atera forums, where users come together to share their thoughts, ask for advice, and learn from each other.

Joining the Atera Forums

To join the Atera forums, all you need is an Atera account. Once you’re logged in, head over to the Community tab and click on “Forums.” You’ll be taken to the main forum page, where you can browse the different categories and topics.

Getting Help

If you’re having trouble with Atera, the forums are a great place to get help. There are dedicated boards for each aspect of the platform, from the remote control tool to the billing system. If you’re stuck on something, start a new thread and explain your issue. Chances are, someone in the community has had the same problem and can offer some advice.

Sharing Your Experiences

The forums aren’t just for asking for help, though. They’re also a place for you to share your experiences with Atera. If you’ve found a cool use case for the platform or have some tips and tricks to share, create a new post and let the community know.

Learning from Others

Perhaps the best part of the Atera forums is the opportunity to learn from other IT professionals. By reading through threads and discussions, you’ll gain insights into how others use the platform and how they’ve solved common problems. Even if you don’t have any specific questions or issues, spending some time in the forums can help you become a better Atera user.

Whether you’re new to Atera or have been using the platform for years, the Atera forums are a valuable resource. By joining the community, you’ll have access to a wealth of knowledge and experience that can help you get the most out of the platform. So don’t be shy – head over to the forums and start exploring!

Atera Pricing

When it comes to pricing, Atera is one of the most affordable MSP tools on the market. With Atera, you only pay for the number of agents you use, which means no hidden costs or surprises.

Agent-based pricing

Atera’s pricing is agent-based, which means that you pay for each device that you manage. The pricing starts at just $79 per month for up to 10 agents, making it one of the most cost-effective options for small businesses. As your business grows, Atera’s pricing scales with you, so you only pay for what you need.

All-in-one pricing

One of the great things about Atera’s pricing model is that it’s all-inclusive. This means that you get access to all features and tools, no matter which pricing plan you choose. You don’t have to worry about paying extra for features like patch management or remote access. It’s all included in your monthly fee.

Free trial

If you’re still on the fence about whether Atera is right for you, then you can take advantage of their free trial. With the free trial, you get access to all features and tools for 30 days. This gives you plenty of time to test Atera’s capabilities and see how it can fit into your business.

Atera has one of the most affordable MSP pricing models on the market. Their agent-based pricing and all-inclusive feature set make it an attractive option for small businesses looking to manage their IT more efficiently. With Atera’s free trial, there’s no reason not to give it a try and see how it can benefit your business.

Atera Scripts

If you’re looking for a way to automate tasks in Atera, then scripts are your friend. Atera scripts allow you to create custom actions, automate workflows, and manage devices more efficiently. With scripts, you can save time, reduce errors and get more done.

What are Atera scripts

Atera scripts are small pieces of code that you can use to automate tasks in your Atera account. You can use scripts to monitor devices, automate backups, run security checks, and more. Scripting in Atera is done using Node.js, which is an open-source platform for building server-side applications.

How to use Atera scripts

Using Atera scripts is easy; all you need to do is log in to your Atera account, navigate to the scripts section, and start writing the code. You don’t need to be an expert in coding to use scripts in Atera, but having some knowledge of Node.js will help you get started quickly.

Benefits of using Atera scripts

Atera scripts offer many benefits, including:

  • Automating repetitive tasks
  • Customizing workflows
  • Monitoring devices and servers
  • Reducing errors
  • Delivering better support to customers
  • Efficiently managing devices

Best Practices for Atera scripts

If you’re new to scripting in Atera, we recommend that you keep the following best practices in mind:

  • Start with small scripts and build from there
  • Test your scripts in a staging environment before applying them to production
  • Comment your code to make it easier to understand and modify later
  • Use variables and functions to make your code more reusable
  • Use external libraries to extend the capabilities of your scripts

Atera scripts are a powerful tool that can help you automate workflows, monitor devices, and deliver better support to customers. With Node.js as the platform, you can build sophisticated scripts in Atera without having to learn a new programming language. Start using Atera scripts today and see how they can help you save time and get more done.

Atera Training

Leveraging technology requires proper training to be able to utilize it well. Atera understands this and provides a wide range of training programs to help users get the most out of their platform.

Onboarding Training

The onboarding training is designed to help new users navigate the platform. This training program covers the basics of Atera, such as how to set up the account, integrate it with other platforms, and navigate the dashboard.

Live Webinars

Atera regularly hosts live webinars to guide users through the most crucial aspects of the platform. These webinars are interactive and allow users to ask questions and get expert advice from Atera professionals in real-time.

Self-paced Courses

The self-paced courses are designed for users who prefer to learn at their own pace. These courses are available on-demand and cover a wide range of topics. Some of the courses available include how to use the ticketing system, how to monitor devices, and how to run reports.

Certification Programs

Atera also offers certification programs that allow users to prove their proficiency in using the platform. Upon completing the certification programs, users receive Atera Certified Professional status which can help validate their expertise in the platform and differentiate them from other IT professionals.

In conclusion, Atera provides a host of training programs to ensure users can confidently use their platform. Whether it’s onboarding training, live webinars, self-paced courses, or certification programs, Atera has it all.

Atera Security

When it comes to managing an IT business, security should be one of your top priorities. Atera understands this, and that’s why they have incorporated various security features into their platform to ensure that your data is secure. In this section, we’ll go over some of the security features that Atera has put in place to keep your sensitive information safe.

Two-Factor Authentication

Two-factor authentication is a security feature that requires users to input two pieces of information to access their accounts. It’s an extra layer of protection against unauthorized access to your account. Atera has implemented this feature to ensure that only authorized personnel can access your data.


Encryption is the process of converting plain text into code to make it unreadable. Atera uses 256-bit encryption to keep your data secure. This encryption standard is used by governments and financial institutions worldwide, so you can be confident that your data is safe.

Activity Logs

Atera keeps a detailed log of all activity on its platform. This log tracks changes made to your data, logins, and user activity. It’s an essential feature that helps you keep an eye on who has access to your data and what changes have been made.

Firewall Integration

Atera integrates with various firewall products to provide additional protection against cyber threats. By incorporating this feature into their platform, Atera ensures that your network is secure from malicious attacks.

Regular Backups

Downtime can be costly for an IT business. That’s why Atera has put in place regular backups of your data to guard against data loss. The backups are done automatically, so you don’t have to worry about manually backing up your data.

In conclusion, Atera takes security very seriously. With features such as two-factor authentication, encryption, activity logs, firewall integration, and regular backups, you can rest assured that your data is secure. These security features are crucial in protecting your sensitive information from cyber threats, thus providing you with peace of mind.

Atera Headquarters

Atera is a cloud-based IT management software company headquartered in Tel Aviv, Israel. Their HQ is located in the heart of the city, right in the mix of the hustle and bustle of Tel Aviv’s city life.

The Building

Atera’s headquarters is situated on the 26th floor of Azrieli Sarona Tower, making it an impressive sight to see. The building is one of the tallest in the Azrieli Center and offers an incredible view of the surrounding city, including the Mediterranean Sea.

The Culture

The atmosphere at Atera headquarters is friendly, relaxed, and lively. The team brings together a group of highly skilled professionals who are passionate about their work. This is reflected in the culture of the company, which is dedicated to creating an amazing product and fostering a great work environment.

The Team

The Atera team is made up of diverse individuals from different backgrounds and cultures. They have a strong emphasis on teamwork and collaboration, and everyone is encouraged to bring their unique skills and perspectives to the table.

A Sense of Community

Atera values community service, and the team is dedicated to giving back to the community. The company regularly volunteers and participates in various community projects. This community-focused approach helps foster strong relationships not just within the company, but also with customers and the broader community.

It’s not hard to see why Atera is quickly becoming a leader in the IT management software industry. Their headquarters reflects a dynamic and innovative culture that is essential to their success. With a dedicated team, an impressive building, and a sense of community, Atera is set up for continued growth and success.

How Secure is Atera

Atera takes security very seriously. As a cloud-based platform, it’s vital that we implement top-of-the-line security measures to safeguard our customers’ data. Here are some of the security features that Atera offers:

256-Bit SSL Encryption

All communication between the Atera platform and your computer is encrypted with 256-bit SSL encryption. This means that any data you send to or receive from Atera is protected from prying eyes.

Two-Factor Authentication

Atera offers two-factor authentication to add an extra layer of security to your account. This means that in addition to your password, you’ll need to enter a unique code that is generated by an app on your phone.

Role-Based Access Control

Atera’s role-based access control allows you to control who has access to what data within your organization. You can set up different roles for different users, and assign them permissions based on their job function.

Encrypted Passwords

All passwords are stored in an encrypted format, which means that even if someone were to gain access to our servers, they wouldn’t be able to read your password.

Regular Security Audits

We conduct regular security audits to ensure that our platform remains secure. We work with top security experts to identify any vulnerabilities and fix them before they can be exploited.

In conclusion, Atera takes the security of our customers very seriously. We implement top-of-the-line security measures to ensure that your data is always safe and secure. So you can rest easy knowing your sensitive information is in good hands.

Atera Features Board

As part of its overall value proposition, Atera uses different features to support the management of IT systems. One of these features is the Atera Features Board, which is a single tab/dashboard that allows users to view all the features that the platform provides and easily access them.

What is the Atera Features Board

The Atera Features Board is an area within the Atera platform that acts as a repository for all the services, tools, and features that make up the platform. It provides a comprehensive view of the features available on the platform, making it easy for users to find, assess, and manage them.

How does the Atera Features Board work

The Atera Features Board is located within the Atera dashboard, and it is accessible to all users. It is organized into different sections such as Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Remote Access, among others. Within each section, there are different features that users can interact with, such as network discovery, IT documentation, scripting, and patch management to name a few.

The Features Board enables users to easily navigate through different features and tools, depending on what they need to do. It streamlines workflow and simplifies the management of critical tasks, and users can customize it to display the features they use the most.

Why is the Atera Features Board important

The Atera Features Board is essential for IT management, as it consolidates various tools and services into one dashboard. It minimizes the complexity of managing IT systems, making it easy for businesses to keep their technology streamlined and secure. With the feature board, businesses no longer need to switch between multiple applications, which can be confusing and time-consuming.

In summary, the Atera Features Board is a crucial element of Atera’s platform that simplifies IT system management. It provides users with an organized list of tools and services they can access, all within a single interface. Users can customize it as per their needs and makes IT management more streamlined and efficient.

What is Atera Used For

If you’re the owner of a small or medium-sized IT business, you might be interested in a solution that can help you manage your tasks and keep track of your team’s performance. That’s where Atera comes into the picture. Atera is an all-in-one Remote Monitoring and Management (RMM) platform that helps IT professionals manage their IT environments from a single pane of glass. In this subsection, we’ll cover the main use cases for Atera.

1. Monitoring

Atera is equipped with advanced monitoring features that allow you to keep track of the health and performance of your IT systems. With Atera, you can monitor CPU usage, disk space, memory, and network traffic. You can also configure custom alerts that are triggered when specific thresholds are exceeded. This feature can help you stay ahead of potential issues and ensure that your systems are running smoothly.

2. Remote Access

Another great feature of Atera is its remote access capabilities. With Atera, you can remotely access and control any device on your network from anywhere in the world. This feature enables IT professionals to access their clients’ systems to troubleshoot and resolve issues without the need for physical access.

3. Ticketing System

Atera also provides a powerful ticketing system that allows you to manage your support requests efficiently. With the ticketing system, you can create tickets for support requests, assign them to technicians, and track their progress. The system also integrates with your email for easier communication with clients.

4. Asset Management

Atera helps IT professionals keep track of their assets by maintaining a comprehensive inventory of all hardware and software on the network. Atera discovers all the devices on the network, records their hardware specifications, and tracks software installations and updates. This feature provides greater visibility into your IT environment, making it easier to manage your assets and identify potential issues.

5. Reporting

Atera also includes a range of reporting capabilities that enable IT professionals to generate reports on any aspect of their IT environment. With Atera, you can generate reports on system health, ticket volume, technician performance, and much more. These reports can help you identify trends, spot potential issues, and track your team’s performance over time.

In summary, Atera is an all-in-one RMM platform that provides IT professionals with a range of tools to manage their IT environment efficiently. With features like advanced monitoring, remote access, ticketing system, asset management, and reporting, Atera can help you streamline your IT workflows and improve your team’s productivity.

Benefits of Atera RMM

Atera RMM is a remote monitoring and management software used by IT professionals to manage and monitor the IT infrastructure of their clients. Here are some of the benefits of using Atera RMM:

Increased Efficiency

One of the most significant benefits of Atera RMM is that it increases the efficiency of IT professionals. With Atera RMM, IT professionals can monitor the status of their clients’ infrastructure and resolve issues proactively. Atera RMM’s automation features also help IT professionals perform repetitive tasks quickly and accurately, saving them time and increasing their productivity.

Improved Security

Atera RMM comes with robust security features that IT professionals can use to secure their clients’ infrastructure. With features like real-time monitoring, network discovery, and vulnerability scanning, IT professionals can detect any potential security threats and take immediate action to prevent them.

Cost Savings

Atera RMM enables IT professionals to manage their clients’ infrastructure remotely, eliminating the need for on-site visits. This means IT professionals can reduce their travel time and costs, saving them money in the long run. Additionally, Atera RMM’s automation features help IT professionals perform tasks quickly and accurately, reducing the need for additional staff.

Improved Customer Satisfaction

Atera RMM helps IT professionals provide better services to their clients by enabling them to resolve issues proactively and prevent downtime. This leads to increased customer satisfaction and loyalty, as clients will see the value in having a proactive IT partner.


Atera RMM is highly scalable, making it suitable for IT professionals with small, medium, and large client bases. With Atera RMM, IT professionals can manage multiple clients’ infrastructure from a single dashboard, making it easier to scale their business.

In conclusion, Atera RMM offers many benefits for IT professionals, including increased efficiency, improved security, cost savings, improved customer satisfaction, and scalability. By leveraging the power of Atera RMM, IT professionals can provide better services to their clients, increase their profitability, and scale their business.

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